If you are returning a BIOHM Gut Report or BIOHM Candida Report (BIOHM Testing Kit) and have not submitted your sample, we will subtract a $25 restocking fee from your refund. If you have already submitted your sample we are unable to refund your purchase and cannot stop the processing of your sample. Please keep in mind we are unable to refund shipping and handling costs for returns.
BIOHM Subscription Purchases:
If you are not completely satisfied and are a member of one of our subscription programs, we also offer a full refund (minus a $5 restocking fee) for any unopened supplement product and a store credit for an equal value of any opened supplement product.
For any subscription purchase that includes a BIOHM Testing Kit, if you have not submitted your sample yet we will refund your purchase for any and all unopened product but will subtract a $25 processing fee from your refund for the cost that goes into preparing each BIOHM Testing Kit (prepaid return envelope, medical grade collection swab, etc.). If you have already submitted your sample we are unable to refund the value of the BIOHM Testing Kit and cannot stop the processing of your sample. Please keep in mind we are unable to refund shipping and handling costs for returns.
BIOHM Subscription Cancellation/Modification Policy:
All BIOHM Subscriptions may be cancelled/modified at any time by simply calling us at (216) 394-0544 before your next subscription renewal has been shipped. You must speak to a BIOHM representative to cancel your subscription. No cancellation can be processed via email or voicemail.
If you call in to cancel your subscription after the subscription renewal has been shipped, you can return your order based on the above return policy. Your cancellation/modification will take effect after the ship date.