BIOHM - Returns and Cancellations - Good Bacteria + Good Fungi = Total Gut Balance
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BIOHM Return, Refund & Cancellation Policy

Your satisfaction is our number one priority at BIOHM. If for any reason, you are not satisfied with your purchase, you may return your order for a refund/store credit, following the guidelines below:


Un-Opened Items:

  • If returned within the first 60 days after purchase, we will provide a full cash refund, less shipping charges.
  • If returned within 61-90 days after purchase, we will provide a store credit equal to the value of your purchase, less shipping charges.
  • The customer is responsible for shipping charges.
  • As soon as your returned items are received at our Distribution Center, we will gladly process your refund or store credit. Please allow 5-10 business days for your return shipment to arrive at our Distribution Center once you drop it in the mail. Once we process your return, you will see:
    • Refund payment within 30 business days depending on your issuing bank and/or billing cycle, or
    • Store credit within 5-10 business days.

 

Opened Items:
  • If returned within the first 90 days after purchase, we will provide a store credit equal to the value of your purchase, less shipping charges.
  • The customer is responsible for shipping charges.
  • As soon as your returned items are received at our Distribution Center, we will gladly process your return and provide a store credit within 5-10 business days.

  • BIOHM Gut Test:
    • If you have already submitted your sample, we are unable to process a return for your purchase and cannot stop the processing of your sample.
    • If you have not yet submitted your sample and are returning within the first 60 days after purchase, we will provide a full cash refund, less shipping charges and a $25.00 processing fee. This fee is for the cost that goes into preparing each BIOHM Testing Kit (prepaid return envelope, medical grade collection swab, etc.).
    • If you have not yet submitted your sample and are returning within 61-90 days after purchase, we will provide a store credit equal to the value of your purchase, less shipping charges and a $25.00 processing fee. This fee is for the cost that goes into preparing each BIOHM Testing Kit (prepaid return envelope, medical grade collection swab, etc.).
    • The customer is responsible for shipping charges.
    • As soon as your returned items are received at our Distribution Center, we will gladly process your refund or store credit. Please allow 5-10 business days for your return shipment to arrive at our Distribution Center once you drop it in the mail. Once we process your return, you will see:
      • Refund payment within 30 business days depending on your issuing bank and/or billing cycle, or
      • Store credit within 5-10 business days.

    All returns should be sent to the address below:

    BIOHM Health
    ATTN: Returns
    737 Bolivar Rd., Ste. 200
    Cleveland, OH 44115


    To ensure that your return is processed as quickly as possible, please do provide your original packing slip with your return or your original order number.

    For any questions, please feel free to reach out to us at Support@BIOHMHealth.com.
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