If I purchased through an authorized retailer (such as Amazon) do I still need to register my kit?

Yes - absolutely! Kits purchased through an authorized retailer must be registered before you mail your sample back to the laboratory.

The only way we can connect your kit’s sample id to you is through the registration process.

If you’ve already mailed your sample back to the laboratory without registering or making note of your kit’s sample id, please contact us to learn about your options.